It is a standard best practice for security and a compliance requirement to maintain an active contract for all critical infrastructure and security systems.

Our US-based Technical Support Team can help you identify, isolate, and troubleshoot complex problems.

TACACS.netTM Inc. is the only authorized support provider for TACACS.netTM software.

Fill out the inquiry form to receive a quote.

Service Level Agreements

Standard SLA

  • Available by Phone, Email, and Support Tickets
  • 9:00 am – 5:00 pm PT Monday – Friday except holidays
  • 8 business hours response time

24x7x365 SLA

  • Nights, Weekends, and Holidays
  • 3 hour response time
  • Inbound phone queue during business hours only

Support Portal

Access to our Support Portal with priority ticket queue, knowledge base and configuration examples.

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Our Engineers have earned the following certifications

Our Lab includes the following vendor devices